// solutions / customer-support
Customer support
Triage tickets, draft replies, and route escalations — with a human in the loop.
The problem
Support queues grow faster than headcount, and routine questions crowd out the cases that need a human.
How an agent helps
An agent classifies each incoming ticket, answers the routine ones from your knowledge base, and routes the rest with a suggested reply — pausing for approval before anything customer-facing is sent.
Outcomes
- Faster first response on routine tickets
- Consistent, on-brand replies
- Humans focus on the hard cases